Returns & Refunds

Draft — pending legal review · Last updated 24 September 2026

Note: This is a working draft prepared while the store is being built. It must be reviewed by a qualified lawyer before the store goes live.

1. Your 14-day right of withdrawal

As a consumer, you may withdraw from your purchase within 14 days of receiving the goods, under the Norwegian Right of Withdrawal Act (angrerettloven) — no reason needed. The deadline runs from the day you receive the last item in your order.

2. How to withdraw

Tell us within the 14 days, by email to geir@otimo.no. You may use the standard withdrawal form, which we include with your order.
Then send the item back without undue delay, and no later than 14 days after you notified us.

3. Condition of returned items

You may inspect items as you would in a shop. If an item is used beyond that, the refund may be reduced to reflect any lost value.

4. Return shipping

You cover the cost of returning the item unless it is defective or wrong. Return instructions are included with your order.

5. Refunds

We refund your payment within 14 days of receiving your withdrawal notice, though we may wait until we have received the item back or you have shown it has been returned. Refunds go back to your original payment method via Stripe.

6. Defective or wrong items

If an item is defective or not what you ordered, you have rights under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), including repair, replacement or a full refund including shipping. Contact us and we will make it right.

7. Contact

Questions about a return or refund: geir@otimo.no.